From Rappler. com:
Jollibee #ChickenSad: A costly THIS problem
Jollibee loss an incredible number of pesos a year ago due to an IT trouble that required some of their store to shut. Here are the possible reasons behind the problem plus the lessons we could learn from that. Calen Matn Legaspi
Posted: Aug. 13, 2014
Last year, Jollibee Foods Corporation announced that a major IT system change it out undertook was to blame for having less the popular " Chickenjoy” in some of the stores. The change affected the fastfood giant's inventory and delivery system, making 72 of its shops to close. The brand name has used a hit: aside from its faithful customers choosing their letdown to social media, Jollibee offers lost 6% of their sales for least the past 7 days of August as a result of problem, applying Jollibee's 2013 revenue that amounts to Php. 92 million. This can be on top of the Php. 500 million which the company supposedly shelled out due to the new THIS system. PROBLEMS
1 . Program migration
Jollibee had been using a product by software firm Oracle to control its supply chain, including inventory, inserting of purchases and delivery of materials to retailers. Insiders declare a dispute to Oracle prompted Jollibee to switch to its opponent, SAP. Now, supply-chain goods aren't out-of-the-box that you can merely install and run. These types of need to be customized in order to fit a business business operations. The customization usually takes several weeks, if not really over a season, and consists of programming and configuration. Jollibee outsourced this kind of project into a large multinational IT provider. Jollibee's Oracle system was running for approximately years, and most certainly, had huge amount of complex programming and continuous modification over time. There must had been fragile interrelationships between these kinds of programs and configurations, producing the immigration to SYSTEMS APPLICATIONS AND PRODUCTS a huge and risky move. 2 . Staffing requirements and experience
The immigration project was outsourced to a large multinational IT service agency, with no sizable local staff...